Norma and Jeff knew their billing process was inefficient, but they didn’t realize there was a better way. That is until Siteline reached out to them. Initially, the team at WIW was skeptical of Siteline’s promise but ultimately agreed to a demo.
Seeing is believing, and Jeff and Norma were impressed with what they saw. “We honestly didn’t believe it would happen so fast,” said Norma. “But we made so much progress in the first month alone.”
Thanks to Siteline’s integrations as well as a dedicated Construction Solutions Manager, WIW was fully onboarded within two billing cycles. “It felt like we had another employee on our team," said Norma. “Our Construction Solutions Manager was a huge help…She took into consideration everything from the minute our contract began.”
Within two training sessions (less than a two-hour commitment) and two billing cycles, Norma was a super user. She was able to go on vacation during billing week, and Jeff took over the billing process seamlessly. He was up and running with a single training session. Even better: He didn’t have to spend hours putting together documentation to get Norma back up to speed when she returned. What was completed and what’s outstanding is presented clearly within Siteline.
Now that WIW is fully onboarding and using Siteline extensively, they’re big-time believers. “We’re saving at least 15 minutes per pay app in the creation process alone,” said Jeff. “We don’t need to send all the emails and make a bunch of calls. There’s less paper and less walking back and forth.”
Thanks to Siteline, Norma herself is saving two entire days per month on billing. That means, there’s significantly less back-and-forth with the PMs, and she’s submitting pay apps to their clients sooner. With all of that time savings, Norma is able to focus on more impactful things for the business. And when the day comes that Norma is ready to retire, she feels confident that the handing-off process will be smooth and efficient.