FireTron, Inc.

As is common with most successful companies, growth brings its own challenges. For FireTron, billing demands had simply outgrown their back-office systems. While the company was delivering thousands of projects across Texas, its back office team was managing billing through a patchwork of spreadsheets, emails, and phone calls across six different satellite offices. Each month felt like a scramble—inputs arrived late, mistakes slipped through, and deadlines loomed. The process created more stress than clarity.

• No traceability: Billing data lived in inboxes and Excel files with no clear audit trail. If something went missing, disputes often boiled down to “I emailed that to you”—with no way to confirm what people had actually sent, or if the emails were read.
• Half-day “donut meetings”: To compensate, ops managers, PMs, and billers gathered in marathon meetings to review line items one by one. What should have been a quick check-in routinely took half a day.
• Manual, error-prone waivers and billings: Every lien waiver and pay app required printing, wet signatures, notarization, and scanning—an exhausting process that often ended in rejection if amounts were off by even a penny. The reliance on physical signatures slowed billing, created bottlenecks across six offices, and left the team vulnerable to customer pushback.
• Collections drag: With no system to surface issues quickly, rejected invoices didn’t come to light until weeks later. That delay pushed receivables into the >90- and >120-day buckets, locking up cash flow.

The result was a billing team working harder and longer without solving the core problem: a lack of visibility and accountability across projects.

To bring order to the chaos, FireTron adopted Siteline as its centralized billing solution. Instead of juggling spreadsheets, emails, and manual waivers across six offices, the team now has one A/R system that consolidates all inputs from project managers, sales, and back-office staff. Every project is visible in one place, with a clear audit trail of who did what and when—replacing the scattered data that once lived in inboxes and Excel files.

• Custom pay app forms with digital signatures: Siteline generates AIA® and GC-specific forms automatically, complete with uploaded blue signatures that look identical to wet ink.
• Hassle-free waivers: Siteline auto-populates lien waivers, bundles them with supporting documents, and sends them out—removing manual steps and human error from the process.
• Automated collections: Siteline follows up on outstanding invoices automatically, surfacing issues within days instead of weeks. The entire communication trail is logged in the system, so nothing falls through the cracks.

Adopting Siteline gave FireTron the structure and reliability it needed to keep pace with its growth. What once felt like a constant scramble is now a streamlined, transparent process that standardizes workflows across all offices and enforces accountability.